Top Cleaning Service Questions Answered

Our cleaning team arrives fully equipped with all the necessary supplies and equipment to carry out the cleaning service. If you have any specific requests or prefer to use your own supplies, kindly inform us ahead of time.

Yes. We make sure to send the same cleaners every time to provide you with a consistent and reliable cleaning service. We understand that people prefer familiarity, and we aim to meet that expectation. However, if you ever feel the need to switch your cleaners, we have multiple teams available and are happy to pair you with another team that suits your needs.

We provide an estimated time for the cleaning, but our cleaners will stay until the job is done to ensure your home is thoroughly cleaned. Our pricing is based on the size of the home, not the time it takes to clean. We want to ensure that your home is spotless and we take the time to do it right.

You don't have to be there when our cleaners come as long as you can provide a way for them to get in. But if you'd like to be present, we can make arrangements to accommodate your preference.

No payment is required until the cleaning has been finished. Payment options include e-transfer or online credit card payment. For e-transfer, use the following email address: payments@dustandshine.ca. To pay by credit card, sign in to your account and add your credit card information.

Our services currently cover London and Hamilton, Ontario. Each of our trusted cleaning teams is assigned to a specific region, providing consistent and quality services to our clients.

Yes, indeed! Besides regular cleans, we also provide deep cleaning services. Whether you're looking for a one-off deep clean or wish to add it to your regular cleaning schedule, we've got you covered.

We understand that weekdays can be busy, so we offer weekend cleanings as well. We aim to fit into your schedule, not the other way around. However, these slots tend to fill up quickly, so early booking is advised.

Of course, you can! We're all about adapting to your needs. If you prefer eco-friendly cleaning supplies, please let us know when booking your cleaning service, and we'll make sure to pack them for your cleaning session.

Yes, your peace of mind is important to us. All our cleaners are insured to ensure that you can rely on Dust And Shine for a safe and trustworthy cleaning service.